Frequently Asked Questions — AgriMarket

Question 1

Do I need an account to buy?

Accepted Answer

Yes — you need an account to place any order on AgriMarket. Creating an account is free and takes under a minute.

Question 2

How do I know a seller is legitimate?

Accepted Answer

All sellers are reviewed and approved by our team before they can list products. Approval is what allows a seller to trade here; it is recorded on their profile.

Question 3

What are the different order types?

Accepted Answer

There are 4 order types: Direct Purchase (pay in full), Reserve (ask the seller to hold the goods), Quote Request (ask for a price), and Wholesale Enquiry (bulk orders). See our How It Works page for full details.

Question 4

When do I pay?

Accepted Answer

You never pay before the seller confirms availability and price. For Quote Requests, the seller sends a quote first. For Direct Purchases, payment is requested after the seller confirms the order. You are not committed to pay at the time of placing an enquiry.

Question 5

Can I cancel an order?

Accepted Answer

You can cancel an order before the seller has confirmed it or before payment is made. Once payment is confirmed, cancellation is subject to the seller's terms and our Refund Policy. Go to My Orders in your workspace to cancel.

Question 6

What if the goods don't match the listing?

Accepted Answer

Raise a dispute within 72 hours of delivery from your orders in Buying. Provide photos and a description of the issue. Our team will investigate and mediate. Seller payouts are held during active disputes.

Question 7

How much does delivery cost?

Accepted Answer

Delivery fees are set by each seller and vary by location, product type and distance. Always confirm the delivery fee with the seller before making payment. Farm pickup is always free.

Question 8

Can I pick up from the farm?

Accepted Answer

Yes. Farm pickup is available with most sellers. After your order is confirmed, the seller will share their farm address or collection point. You arrange your own transport.

Question 9

How are live animals transported?

Accepted Answer

Live animals are typically collected by the buyer or their agent from the farm. The buyer is responsible for providing appropriate transport crates and handling. Some sellers offer delivery for live animals — confirm this before ordering.

Question 10

Do you deliver interstate?

Accepted Answer

Yes, in two ways. Some sellers offer interstate delivery themselves — check their delivery options on the listing. Separately, transporters approved for Logistics on AgriMarket declare the states they cover, and you can find them at /logistics and request transport from your workspace.

Question 11

What payment methods are accepted?

Accepted Answer

When you place an order you choose how you will pay. Pay Seller Directly, Cash on Pickup and Agree Payment with Seller are arrangements between you and the seller — AgriMarket never receives that money. Where AgriMarket Secure Payment is available it appears as a further option, and paying that way is what brings Buyer Protection into effect. Manual bank transfers to AgriMarket are no longer accepted for marketplace orders.

Question 12

How does reserving an item work?

Accepted Answer

Reserving asks the seller to hold the goods for you while you agree the details. AgriMarket does not take a deposit, and you pay the seller on the terms the two of you agree — so there is no deposit for AgriMarket to hold or return.

Question 13

Is my payment information secure?

Accepted Answer

Most marketplace orders are paid directly to the seller, so no card or bank details reach AgriMarket at all. Where AgriMarket Secure Payment is available and you choose it, the payment is processed by Paystack, which is PCI-DSS compliant, and we never store your card details on our servers.

Question 14

How do I get a refund?

Accepted Answer

Raise a dispute or cancel from your orders in Buying. Where you paid through AgriMarket, an approved refund is processed within 5–10 business days to your original payment method. Where you paid the seller directly, AgriMarket never received the money and cannot return it — we record the decision and you arrange the refund with the seller.

Question 15

How do I start selling?

Accepted Answer

Complete the seller application form at /sell. You'll need your business details, product categories and supporting documents. Applications are reviewed within 2–5 business days.

Question 16

Is there a fee to sell?

Accepted Answer

Listing products is free and there are no monthly fees. AgriMarket charges a commission on sales completed through AgriMarket; rates are disclosed in the Seller Agreement.

Question 17

How do I get paid?

Accepted Answer

When a buyer pays you directly — cash on pickup, transfer to your account, or terms you agree — the money is already yours and there is no payout to wait for. For orders paid through AgriMarket, a payout is made to your registered bank account after the buyer confirms receipt, minus the marketplace commission, and takes 1–3 business days.

Question 18

Can I sell live animals?

Accepted Answer

Yes. Live animals are a core category on AgriMarket. You can list cattle, goats, sheep, pigs, poultry and more. Include breed, weight, age and sex details. Buyers may request photos or video before committing.

Question 19

What services can I find on AgriMarket besides buying and selling?

Accepted Answer

Three. Logistics — transporters who move produce, livestock and inputs. Processing — millers, dryers, cleaners and packers who transform produce. Storage — warehouses, silos and cold rooms that hold it between harvest and sale. Each has its own page at /logistics, /processing and /storage, and every business listed there has been approved for that capability.

Question 20

How do I request transport, processing or storage?

Accepted Answer

Open the page for the service you need and use its request button. Both lead into your workspace, where you describe what you need and providers respond. AgriMarket does not contract the work itself — the agreement is between you and the provider.

Question 21

How do I offer logistics, processing or storage myself?

Accepted Answer

Apply from the Capabilities page. Each capability is applied for separately and reviewed on its own, and one account can hold more than one — a farm that also runs trucks applies for both. Being approved for one says nothing about the others.

Question 22

What does "approved" mean, and is it the same as verified?

Accepted Answer

No, and the difference matters. Approved means AgriMarket has reviewed an application and permitted that business to operate in that capability here. Verified is a separate Trust assessment of the business itself. A business can be approved without being verified, and nothing you pay for changes either.

Question 23

Does a paid plan decide whether I appear in search?

Accepted Answer

No. What you are approved to do and what you pay for are separate questions. Discovery answers the first one, so an approved provider is listed whatever their plan — including for cross-border work, where the only condition is that the coverage was declared and reviewed.

Question 24

How do I create an account?

Accepted Answer

Click "Register" at the top of any page. You'll need a valid email address and a password. No phone number is required to create a buyer account.

Question 25

How do I update my profile?

Accepted Answer

Go to your workspace and open Profile Settings. You can update your name, phone number, delivery address and notification preferences.

Question 26

How is my data used?

Accepted Answer

We use your data to process orders, verify sellers and improve the marketplace. We do not sell your personal data to third parties. See our Privacy Policy for full details.

Question 27

How do I delete my account?

Accepted Answer

Contact us at support@agrimarketng.com to request account deletion. We will process your request within 30 days, subject to any outstanding orders or disputes.