Account & Data Deletion

1. Your right to deletion

Under the Nigeria Data Protection Act (NDPA) 2023 you may ask AgriMarket to delete the personal data we hold about you, and to close your account. This page explains how to ask, what happens next, and the limited records we are required to keep.

2. How to request deletion

AgriMarket does not currently offer a self-service delete button. Deletion is handled as a request, so that we can confirm it is really you before removing anything.

Email support@agrimarketng.com from the email address registered to your account, with the subject line Account deletion request, and include:

• the email address or phone number on your AgriMarket account;
• whether you want your account closed as well as your data deleted;
• anything you would like us to confirm back to you in writing.

You can also reach us on +2347014233524, or through our contact page.

3. Confirming it is you

Before we delete anything we confirm that the request comes from the account holder. Normally sending the request from the registered email address is enough. If we cannot match the request to an account we will ask you for more detail rather than act on it — deleting the wrong person’s account is not a mistake that can be undone.

4. What happens to your data

Once your identity is confirmed and any outstanding orders are complete, we remove or anonymise the personal data associated with your account, including your profile details, contact information, saved addresses and notification preferences.

Content you posted that other members rely on may remain on the platform in an anonymised form where removing it would misrepresent another member’s record — for example, the fact that an order took place.

5. What we must keep

Some records cannot be deleted on request. Order and transaction records are retained for seven years for financial and legal compliance, as set out in our Privacy Policy. We also keep the minimum needed to meet a legal obligation, to resolve a dispute that is still open, or to prevent fraud. These records are kept for those purposes only and are not used to contact you or to market to you.

6. Messages and notifications

Closing your account ends the emails and any WhatsApp notifications you had chosen to receive. You do not have to delete your account to stop those: you can turn off notification channels, including WhatsApp, at any time in your account notification settings, and WhatsApp messages are only ever sent to members who have switched that channel on.

7. How long it takes

We aim to acknowledge a deletion request within a few working days and to complete it within 30 days of confirming your identity. If an outstanding order, payment or dispute has to be settled first, we will tell you and give you a date.

8. Contact

Deletion requests and any question about your data go to our Data Protection Officer at support@agrimarketng.com or +2347014233524. Our Privacy Policy sets out the rest of your rights, and our Marketplace Terms cover account closure.