Dispute Resolution
AgriMarket provides a fair, transparent dispute resolution service for buyers and sellers. If something goes wrong with your order, we're here to help.
How to raise a dispute
Disputes must be raised from your order detail page. Go to My Orders, open the relevant order, and click Raise a Dispute. This ensures your dispute is linked to the correct order, buyer, seller, and payment records.
What can I dispute?
Product not received
Product not as described
Damaged product
Incorrect quantity
Poor quality
Payment problem
Refund problem
Delivery or logistics problem
Seller conduct
Buyer conduct
Fraud or suspicious activity
Cancellation problem
Other
The dispute process
Submit your dispute
ImmediateGo to your order detail page and click "Raise a Dispute". Complete the form with your category, reason, description, and any supporting information.
Receive your reference
InstantYou will immediately receive a unique dispute reference (DSP-YYYY-XXXXXX) by email and in your My Disputes dashboard.
Case review
Within 72 hoursOur team acknowledges your case and begins review. Both parties may be asked to provide evidence or additional information.
Investigation
2–5 business daysWe review all evidence, communications, and order records. We may contact the buyer, seller, or logistics provider for further information.
Resolution
Within 7 business daysA resolution is reached and communicated to both parties. On orders paid through AgriMarket, payouts are released or refunds processed according to the outcome; on orders paid directly to the seller, the decision is recorded and the two parties settle it between them.
Possible outcomes
Full refund to buyer
Goods not received or materially misrepresented. Where AgriMarket holds the payment, the seller payout is cancelled.
Partial refund
Part of the order is affected. A proportional refund is issued where AgriMarket processed the payment, or agreed directly between the parties where it did not.
Replacement goods
Seller agrees to replace damaged or incorrect goods.
Dispute dismissed
Evidence supports the seller's position. Any payout AgriMarket is holding is released.
Split resolution
Both parties share responsibility. Funds split proportionally.
Case closed
Insufficient evidence or dispute withdrawn by the raiser.
What to include in your dispute
- •Your order reference number
- •A clear description of what went wrong
- •The amount in dispute (if applicable)
- •What resolution you are seeking
- •Any supporting evidence (photos, messages, delivery records)
- •Dates and timeline of events
Abuse of the dispute system
Raising fraudulent disputes, providing false evidence, or repeatedly abusing the dispute system is grounds for immediate account suspension. Buyers found to have accepted goods and then raised false disputes may be liable for the seller's losses.
Ready to raise a dispute?
Go to your order and click "Raise a Dispute". You'll need to be logged in.
Need help? Contact us at support@agrimarketng.com